To cancel a billing document, you must create a cancellation document
The system copies data from the reference document into the cancellation and offsets the entry in Financial Accounting

The reference document of the billing document (for example, the delivery for the canceled invoice) can now be billed again

You can use billing document type S2 in the standard system to cancel credit memos

You do not need to make an entry in copying control for cancellations
The parameters to be changed (for example, assignment number and reference number) are stored for each billing type directly in the Cancellation area of the screen

You can also cancel individual items in a billing document

When you cancel a document, you branch to an overview screen containing the original billing document as well as the cancellation billing document
Before updating, you can compare both documents to avoid any discrepancies during cancellation

During the update, the system also attempts to complete the billing document and the cancellation billing document, provided that data is not yet forwarded to Financial Accounting
In this way, the entire process remains within Sales and Distribution and you do not need to forward data to Financial Accounting


Credit and Debit Memos
You can create credit and debit memos either with reference to credit or debit memo requests (sales documents), or, if your company does not require a release procedure in the case of complaints, directly with reference to a billing document

You can create credit and debit memo requests in the following ways
Without reference to a previous business transaction
With reference to an order
With reference to a billing document

You can control in Customizing whether the system is to set a billing block automatically for a credit or debit memo request

As the employee responsible, you can do the following
Release the credit or debit memo request after review
You can decide the amount or quantity to be credited or debited
Reject items in the credit or debit memo request and enter a reason for rejection

Releasing or Rejecting Credit Memo Requests
You can release a credit memo request or return by removing the billing block
If the complaint has not yet been justified, you can enter a reason for rejection for each item
The value of these items will not be copied into the billing document

The reason for rejection allows you to control the item as follows
Whether it is copied into the credit memo with a zero value
Whether it appears in the credit memo at all

Debit memo requests are processed in exactly the same way

Workflow for Credit Memo Requests
Credit memo requests are usually blocked for billing (credit) upon creation, until the employee responsible releases this block

Within your company, based on the value of the credit memo request, you can define the point at which the check is carried out and the employee responsible

If the value of the credit memo request is below a certain minimum limit, the credit memo request can be released automatically by the system

The workflow within the framework of credit memo processing now guarantees that the employee responsible is automatically determined and informed when a credit memo request is created, depending on the value involved

The employee responsible can reject, release, or process the credit memo request


Invoice Correction Requests
The invoice correct request represents a combination of credit and debit memo requests

On one side, credit is granted fully for the incorrect billing item while it is simultaneously debited (automatically created as a debit memo item)
The difference created represents the final full amount to be credited

You must create the invoice correction request with reference to the corresponding billing document (no reference to order or inquiry)

When creating an invoice correction request, the items are automatically duplicated
This means that for every item in the billing document, a second item is created
The resulting item categories must have opposite + and – values

First all credit memo items are listed, followed by all debit memo items
The reference to the corresponding billing document is created when you specify the preceding document and the preceding item

You cannot change the credit memo item
You can, however, update the corresponding debit memo item according to new characteristics (for example, new pricing or change in quantity)

You can delete the credit and debit memos in pairs
You can delete unchanged pairs of items all at once in this way

Quantity Difference
Quantity difference is when you want to process a customer complaint because of a certain amount of damaged or substandard goods

The system corrects the quantity to be billed via the debit memo item

If other item pairs arise from the relevant billing document and these item pairs are unchanged, you can delete them in one step, using the Delete Unchanged Item function

Price Difference
Price difference is when you want to process a customer complaint for incorrect pricing of goods

A correction of the pricing elements must be carried out in the debit memo


Returns Process
You create a return for goods sent back from a dissatisfied customer
Returns are processed in the same way as credit memo requests

The credit memo is billed with reference to the order, which means it refers to the return request document, not to the returns delivery


Display Sales Order > Environment > Display Document Flow
Create Sales Order > Create with Reference
Create Invoice Correction Request > Item > Conditions
Create Invoice Correction Request: Overview > Delete Unchanged Item
Create Invoice Correction Request: Overview > Sales > Order Reason
Change Invoice Correction Request: Overview > Item Overview > Billing Block
Create Billing Document
Maintain Copy Control for Sales Document > Copying Control: Billing Document to Sales Document
Display View “Header”: Details > Item